iRK-IBP (Internet Bill Presentment) allows an enterprise to provide customer convenience, build customer loyalty, manage customer relationships and generate new revenue opportunities.
Provides customer convenience, which enables a new level of service and convenience that allow users to view bills online through any browser at any time. Flexible payment options allow payment by credit cards or even with scheduled bill payment for a future date. Notification of the arrival of new bills past-due payments and special offers and promotions are provided via email. Personalization options allow viewing and searching of statements based on user preferences.
Build customer loyalty helps an enterprise strengthen its customer relationships and minimize churn by offering new conveniences to users, providing them with a higher level of service and greater control over their finances. Users can view bill summaries, or drill down to line-item levels of detail.
Generates new revenue streams assists an enterprise turn billing from a cost center into a revenue opportunity - based on profile information and spending habits, through cross-selling and sales of new services to existing customers.
Provides high performance and scalability that supports a high volume of concurrent users through optimized performance features, including support for advanced connection caching and pooling, results caching, data streaming and a full multi-threaded, multi-process architectures. Scalability features include dynamic load-balancing and point-and-click application-partitioning, enabling applications to scale dynamically to support thousands of concurrent users.
Targeted Marketing enables targeted advertising, promotions and information to users based on personel profile information and behavior. Uses single or multiple user attributes contained in membership database as targeting criteria. Event-based relationship management captures and acts on user events including registration, bill payment and search. Launches multiple marketing actions including sending targeted email displaying advertising banners or presenting a personalized page via a singel user event. Defines additional events and actions based on an enterprise's business processes.
Integration with existing systems extracts data from existing billing systems for presentation over the internet. Integrates with multiple data formats, including print streams ASCII text, XML and WML to manage the loading process via a browser interface or scriptable command-line utility.
Multiple payment methods allow payments by credit cards or direct debit and provides real-time authorization to keep users updated on the status of their transaction.
