eRKTM-Submit allows government organization / agencies to provide e-services to the community, such as electronic submission (e.g. licences, others - quotations, PO, Invoices, etc. according to an organization's requirement), downloading application form, enquiry, feedback, vacant sites information. Thus, providing customer convenience, build customer loyalty, manage relationships and generates new revenue opportunities.
Features
Electronic submission:
Enables a new level of service and convenience that allows user to submit, e.g. Licence Application Form online through any browser at any time.
Provides real-time authorization to keep applicant updated on the status of their application.
Reduce paper work and foster a paper-less environment.
Helps organization strengthen its customer relationships and minimize churn by offering new conveniences to users, providing them with a higher level of service.
Download Application:
Application Forms (e.g. Licence) are downloadable for applicant to submit online.
Enquiry - allow applicants to enquire and view applications or payment status online.
Feedback - with personalized options, applicants are allowed to submit their views, comments, suggestions, complaints and queries to the organization online. Thus, strengthening its customer relationships.
Vacant Sites Information:
Enables applicant to enquire vacant sites information online.
Applicants can apply site more convenient.
Reduces error from choosing sites that are not available.
Integrate with Customer Relations Management System for better high-quality supportive services that help organizations function productively and profitably with internet enabled self-service and reporting, wireless mobility and enterprise portals.
Reports
Applications status (e.g. pending / successful / rejected) lists.
Payment status online list.
Vacant sites information by category / criteria / area lists.
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.: eRKTM-Enterprise
eRKTM-Enterprise consists of the following modules, please click on the product code for more information.
